OUR PROCESS
Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Strategic Home Media every time.
In-Home Consultation
The first step to engaging us for your home or office project is to schedule an on-site consultation with us. Someone from our team will meet you at your home or business to discuss what you would like to do, answer any questions you have, review plans, and determine a budget. From there we will create a scope of work based on our conversation that will help us in the next phase of our process — System Design & Engineering.
System Design & Engineering
Comprehensive and thoughtful system design and engineering up front leads to the best balance of functionality, reliability and aesthetics in the end result. Avoid costly mistakes or order changes, having to do something twice, or tearing up walls once they’ve been closed. Careful attention is given to the numerous details involved with smart technology and integrated systems to ensure they are easy to use and deliver consistent performance and allow for future expansion or upgrades. Everything from wiring infrastructure, hardware location, control device placement, user interface design, power management and blending equipment with architectural elements and interiors is planned out in advance. We coordinate with architects, engineers, interior designers, general contractors, and affected sub-contractors.
Installation
Putting all the parts and pieces together for smart technology and integrated systems need to be executed with skill, precision, and some finesse. As much as we value our manufacturer partners, different products and brands have nuances that require special know-how and experience to optimize installation and access all the needed functionality. Our trained technicians receive ongoing education and stay up to date on the latest standards and best practices. We take pride in executing your system design with quality craftsmanship so it functions as desired and is reliable.
Programming
Making sophisticated technology easy to use and simple for any user requires advanced work on the back end. Control systems bring together sub-systems such as audio/video, media, lighting, and more. Each system speaks a different language, but our programmers translate everything together so it speaks one language and can be controlled easily. Even with great equipment, the programming ultimately determines the intuitive operation. Our programmers balance the technical know-how with the human element so it's easy to use.
Demonstration
Upon completion of your system, our team will demonstrate all of the features and functionality of your new technology to ensure that all users are comfortable with how it works. We understand that everyone has a different familiarity when it comes to technology. That’s why our employees will work at your pace to make sure you are happy with every detail and feel confident in how everything works.
Exceptional Customer Service
Our entire process was built around creating customers for life. Most of our clients have worked with us for years and within multiple homes. We believe the reason for this is our personal approach and our commitment to providing exceptional customer service in all that we do. From our initial consultation, where we really listen and educate, through installation where we focus on exceeding expectations while delivering on time and on budget. For us, it is all about our clients.