SERVICE PLANS
SYSTEM MAINTENANCE
Now that your system has been carefully designed and installed, you expect it to work every time you use it. In reality, parts are bound to misbehave or fail from normal wear and tear. That is why we, at Strategic, recommend one of our maintenance packages to ensure that you are supported when your system doesn't work as expected. We include a one-year package as part of our standard warranty with every new system. You can renew this warranty with one of the three plans to extend the life of your system. Allow us to maintain your security system, data and WiFi network, entertainment systems, and more with one of our convenient packages.
SILVER PACKAGE
The Silver package is our basic package offering. It includes up to 15 hours of support labor (via phone, remote access, and on-site labor) per year. Enjoy a 5% discount on any parts ordered for your system and 10% off regular labor rates after the first 15 hours. Remote network, power monitoring, and troubleshooting are hardware dependent. This plan offers an annual system inspection and camera systems management.
GOLD PACKAGE
The Gold package is our most popular package. It includes up to 25 hour of support labor (via phone, remote access, and on-site labor) per year. Enjoy a 10% discount on parts and regular labor rates after 25 hours. Remote network, power monitoring, and troubleshooting are hardware dependent. This plan offers the same services as the Silver plan including: control system management.
PLATINUM PACKAGE
The Platinum package is our most exclusive package. It includes up to 40 hours of support labor (via phone, remote access, and on-site labor) per year. Enjoy a 15% discount on parts and regular rates after 40 hours. This plan offers the same services as the Gold plan including: security system monitoring.
Maintenance Program Offerings
| Includes | Silver | Gold | Platinum |
|---|---|---|---|
| Annual Inspection & System Test | Included | Included | Included |
| Remote System Access | Included | Included | Included |
| WiFi & Network Management | Included | Included | Included |
| Programming Updates | Included | Included | Included |
| Phone & Off-Site Support | Included | Included | Included |
| Remote Power Management | Included | Included | Included |
| New Project Consultation (As New Tech Emerges) | 1 Per Month | 2 Per Month | Included |
| Security System Monitoring | $26.95/mo | $23.95/mo | Included |
| Camera Management | Up to 16 | Up to 24 | Included |
| Thermostat Integration | None | Up to 2 | Included |
| Intercom/Phone Management (Brand Dependant) | None | Up to 6 | Included |
| Priority Scheduling | None | 1 Per Quarter | Included |
| After Hours Phone & Off-Site Support | None | 1 Per Quarter | 3 Per Quarter |
| After Hours On-Site Support | None | 1 Per Year | 2 Per Year |
| Control System Management | Single Room/URC MX | Total Control Control4 | Crestron TC or C4 |
| Total Hours of Support Included | Up to 15 | Up to 25 | Up to 40 |
| Discounted Additional Labor (If Necessary) | 10% | 15% | 20% |
| Hardware Discount *Excludes TVs | 5% | 10% | 15% |